Sales and Return Policy
SIPIAR RETAIL SALES TERMS AND CONDITIONS OF SALE
All sales by BTR Solutions, LLC, d/b/a Sipiar (the “Company”), through the www.sipistore.com (the “Website”) are expressly subject to and conditioned upon the terms and conditions of sale contained or referred to herein (these “Terms and Conditions of Sale’). The Customer’s use of and order of any product through the Website shall be deemed an acceptance of these Terms and Conditions of Sale as stated and without modification, and the Company shall not be bound by any additional or different terms or conditions presented by Customer, whether included in any document, set forth in writing or otherwise. These Terms and Conditions of Sale supersede any other agreement, representation or warranty made in connection with the Customer’s purchase of the product. The Company may at any time and from time to time revise these Terms and Conditions of Sale, by posting such revisions on the Website and without further notice, and thereafter such revised Terms and Conditions of Sale shall be applicable to all subsequent orders on the Website.
1. Orders, Prices and Terms of Payment
All orders received are subject to acceptance by the Company. Prices quoted are per unit, and do not include the cost of shipment or any sales, use, excise, values added or similar tax or customs duty applicable to the sale, which, if any, shall be paid by the Customer. The Company is not responsible for typographical errors. Full payment is required as provided on the Website prior to shipment. Unless otherwise noted, all prices are subject to change without notice. No keyboards, mice, power cords, software, operating systems or disks of any kind are included except as specifically noted.
2. Shipment
The Company will use its best reasonable efforts to ship items in stock at the Company on the next business day after acceptance and credit card approval, by reputable shippers, but the Company shall not be liable for any delays whatsoever or howsoever caused. Shipping rates generally depend on the weights and dimensions of the product, the location from which shipment is made and the shipping address of the Customer. The Company will endeavor to obtain competitive shipping rates but can not guaranty that shipping will be the least expensive available. It is the Customer’s responsibility to examine the shipment and all claims for shortage, damage and shipment errors must be made in writing to the Company within five (5) days after receipt of shipment. The Company may impose a fifteen percent (15%) Return/Restocking Fee plus applicable handling charges on shipments that are refused or returned to Company due to an invalid shipping address.
Please note: Used computer equipment purchased from this site should be shipped to your home address.
3. Returns
Regardless of the reason for the return, written approval via an RMA (return material authorization) form, for any return must first be obtained from the Company. Unless otherwise agreed to by the Company in writing, Customer must prepay return shipping costs. RMA’s shall be valid for a period of fifteen (15) days after issuance and returned items must be received by the Company within such 15-day period. Rejected items may be returned within 15 days from the time they are received by the Customer, in their original condition as received by the Customer – the complete product in the original carton with all equipment, packaging and accessories. A 20% Return/Restocking Fee plus applicable handling charges on shipments that are returned to Company will be charged unless the product is defective. The Company may decline any returns received more than 30 days after the date of purchase where the product is not defective.
4. Limited Warranty
The Company warrants that for a period of ninety (90) days from the date of purchase all products purchased through the Website will be in working condition under normal usage. The Company does not further warrant in any way the functionality or performance of any item. In the event of any breach of this limited warranty, the sole responsibility of the Company will be to replace the item in question with the same or a substantially equivalent Product or refund the amount paid by the Customer at the sole discretion of the Company. This limited warranty applies only to the actual items purchased on the Website as tracked by the Company. This Limited Warranty does not extend to cosmetic damage or ordinary wear and tear, battery life, failure to follow instructions, if any are included with the product, damage, abuse, misuse or accident by Customer or modification, repair or service of the producer by anyone other than the Company or as authorized by the Company. It is the Customer’s responsibility to assure compatibility of the product purchased with other software, hardware or equipment, and “incompatibility” is not covered by this limited warranty. The Customer’s dated sales confirmation or delivery receipt is proof of the date of purchase and the Company may require such proof of purchase from the Customer for any warranty claim.
EXCEPT SPECIFICALLY AS PROVIDED HEREIN, ALL ITEMS ARE SOLD “AS - IS” AND “WITH ALL FAULTS”, AND THE COMPANY MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, OR RESPECTING INFRINGEMENT OF ANY PATENT, TRADEMARK, COPYRIGHT OR OTHER RIGHT, ALL OF WHICH WARRANTIES THE COMPANY EXPRESSLY DISCLAIMS. THE COMPANY’S MAXIMUM LIABILITY FOR LOSSES OR LIABILITIES ARISING OUT OF OR RELATED TO THE ITEMS BEING PROVIDED HEREUNDER SHALL NOT EXCEED THE PURCHASE PRICE THEREOF AND IN NO EVENT, WHETHER AS A RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE, SHALL THE CUSTOMER BE ENTITLED TO OR THE COMPANY BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, WHETHER OR NOT FORESEEN OR FORESEEABLE, INCLUDING WITHOUT LIMITATION FOR ANY DAMAGE TO OR LOSS OF ANY SOFTWARE, DATA OR REMOVABLE STORAGE MEDIA, OR FOR ANY CLAIMS BY THIRD PARTIES . IN SOME STATES OR COUNTRIES CERTAIN OF THE LIMITATIONS AND EXCLUSIONS OF THIS LIMITED WARRANTY HEREIN CONTAINED MAY NOT BE APPLICABLE.
5. General
These terms and conditions shall be governed by and construed in accordance with the laws of Illinois in the United States of America, without regard to principles of conflicts of laws. Customer hereby irrevocably agrees that any legal action or proceeding arising out of or related to the products being sold hereunder or these Terms and Conditions, shall be brought exclusively in the State or Federal Courts in the State of Illinois, U.S.A., having jurisdiction in Cook County, and the Customer hereby consents and submits to the exclusive jurisdiction of the State and Federal Courts located in Cook County, Illinois, U.S.A. The Customer further waives any objection that it may now or hereafter have to the venue of any action or proceeding in any such court or that the action or proceeding was brought in an inconvenient forum. Customer and Company each hereby irrevocably waive their right to a jury trial of any claim or cause of action (including any counterclaim) arising out of or related to the products or services being sold on the Website or under these Terms and Conditions of Sale.
SIPI ASSET RECOVERY, 1300-1370 THORNDALE AVENUE, ELK GROVE VILLAGE, IL 60007 ATTENTION: KATHLEEN SALDANA at 847-750-9350 or MichaelK@sipiar.com.